poor client service and accounts department

I bought my bed online via layby and paid it within a month. I called the client service department numurous times to get an update on my order, emailed different consultants and even layed a complaint but no one even bothered to follow up. The accounts department did not even allocate my payment of my layby and i had to call in for a week to ensure that happens.

Today my bed is supposed to be delivered so i contact the client service department again to track the driver. They inform me i just have to wait. How can you not have a contact number for your delivery department. So the client is supposed to stay home all day and wait till the driver magically appears on their doorstep.

i would not recommend company to anyone because of really really poor client service