Poor and pathetic service from Bradlows regarding non delivery of stove purchased

I would like to just share the terrible service that we have received from Bradlows North End in Port Elizabeth and their manager Greg , my mother Mrs Nobatana bought a stove there and has been waiting for delivery now for almost 2 months , we have been calling there non stop to find out when a proper working stove will be delivered and we get told lies day in day out. They delivered a non functional stove to us on the 15th May after waiting for about a month and a half only for us to open it and find that the stove plates were was damaged and broken, we contacted Greg the same day to report this only to get apologies and empty promises that he would place a replacement stove order straight away and that he would deliver within a week which would be the 22nd May , it's the 24th today and still no stove. We have to call them on a daily basis to follow up on this , we get no apologies and and no calls to tell us what the progress is on this stove. I have never come across such poor and pathetic customer service in my life , I called the store today and spoke to a lady by the name of Vathi who I think is the stand in manager and she couldn't give me any answers either , I called around 12:00 and said she would call me back and I still haven't received any call from her regarding the progress and delivery of our stove. Can someone from bradlows head office give us an urgent call today to resolve this disaster PLEASEEEEEEEE!!!!!!!!!!!!