Poor after sales services

The worst service On the 22nd of February I took my microwave in for repair at the Phoenix Plaza, as it's still under warranty. I didn't hear anything from them and decided to follow up. I was advised that the microwave hasn't been booked yet. After a month. Had I not followed up, it's wouldn't have been booked in. I requested to speak to the manger, I was told she is busy and she never contacted me till today. I went as far as going to the shop, the sales didn't attend to me and told me the manger was out and there is nothing she could help me with. It's almost 2 months now and I still don't have the microwave. Is this how after sales customers are treated. I'm never purchasing any from Bradlows again.