Poor after sales service

My husband and I purchased a lounge suite and coffee table from the Morkels branch on Durban Road, Bellville on Saturday. Due to load shedding all the documents was only to be processed on Monday morning with delivery by that afternoon or latest Tuesday morning. We heard no communication from the branch or the warehouse of when my goods were to be delivered. To our surpirise their private delivery guy calls my husband after 6pm as he was lost and we had to go fetch him and bring him to our residence. He then arrived with no help to assist him in offloading the furniture and delivering it to our house. We had to use our own cells to call the manager, the sales reps to arrange people to assist their driver. They were of no assistance. They could not have been bothered. It is utterly disappointing at the level of service received. We were then told that the guy would take the furniture to his house, and GOD knows where that is, and bring it us the next morning. Im sorry but that is unacceptable. Esp after being outside and dew falling on it the entire night. I either want new sofas again from the warehouse or cancel my contract!!!!! Therir dont care attitude is alarming.