Please bring back my sofas Bradlows or pay back my money

bought set of sofas at Bradlows cash 24/11/2017 two months later they started Fluffing went back to report the matter to the shop Bradlows acknowledged my complaint and came and fetch the set of sofas 02/02/2018 up until today no one has made an effort to update me on what is happening my family is sitting on the floor i want a replacement i cant carry on sitting on the floor.if they had been informing me of the progress i would have been satisfied but i am now frustrated as i can see that they have no consideration for me at all. They must now replace the sofas due to their lack of consideration and communication.