Pathetic Shopping Customer Service

I bought a bedroom suit and a robe worth 21k at Bradlows Emoyeni Mall on Saturday the 23rd of July 2022, Everything was boxed, when got home my furniture was nice and perfect except the mirror center slide of the robe was cracked. I called the shop immediately, Mr Sandile Mkhatshwa the sales person advised that he'll log a call and I should anticipate a feedback withing 7 working days and I took that. On the 27th I received a very useless call from their warehouse saying, unfortunately they are not involved in my case, I must sort it out with the shop and its area manager. that was a sign of not getting no help from Bradlows. On the 28th I received another call from the Store manager Mr Mndebele saying, unfortunately his area manager franziska van dyk doesn't allow them to help me, and I asked the reason why and the answer was that, she says it's not her problem and I must see myself out, because I bought cash I should've checked the furniture with the staff first prior leaving, so I mustn't put her in this. I went on to say I don't mean I want a full new robe but only the mirror not even a new slide and I could fit it myself, it was just a misfortune. I requested her contacts so I can speak to her direct it was also impossible. I then understood it is my problem.

I'm sure she saved Bradlows a fortune by that act towards my problem and she'll be next CEO shortly. but before that maybe Baradlows must take franziska for some customer care classes because she is currently pathetic.