Pathetic service from Bradlows Phoenix Plaza

Disgusted and disappointed with the Manager of Bradlows at the Phoenix Plaza. I called the store on the 31st of May and an agent called Pretty answered, returned my call later on and informed me that the manager was busy and will get Bongi my sales agent to contact me with regards to my issue, which to date is not resolved. A week later no response, so I personally went to the store, the manger tells me to my face it's out of his hands and he cannot help me. I informed him all is want is a 514L fridge as the same Litre amount as the one I have purchased no matter the Brand. 1.he informed me that they cannot do that, however he could give me a smaller fridge, that to him is fair😭, 2.tells me that they no longer sell or store the 514L as it is discontinued, 3.informs me that the deliver people don't want to come to my home as I live on the 3rd floor in a flat. 4.he has my wine rack.🤣. They have given me a 508L fridge and it is cracked, the agent Bongi told me she logged in a complaint and that was also lies. Two months ago they also informed me that they no longer have the Hisense 514L and when I informed Bongi that they have it in the catalogue, she told me they don't necessarily mean they have it. I took her word and believed her lies. In the June/July 2022 catalogue they are still advertising the 514L Hisense fridge, how is that possible if it was discontinued, so they don't want to do a exchange for me, and the lies from the manager and agent, that to date no one has assisted me, I even informed everyone I have spoke to I want to free off the account and close it and have nothing to do with Bradlows anymore. The manager informs me the best things I could do it give back the fridge and that's the best way to solve the problem, as he cannot do anything to help me, or I should call Eric the area manager personally. I gave Eric my complaint on the 10th of June and still awaiting feedback. It's so pathetic and appalling that to date a simple exchange cannot be done and the correct 514L be given to me. Appalled with the Manager and Agent for the lies and pathetic service from last year to date, the amount of running around and phones calls is beyond words.💔 Mrs V. Reddy