pathetic service from Bradlows phoenix

worst experience in my life of purchasing anything, I had purchased a Recliner Sofa set from Bradlows Phoenix last year, in a few months time it was falling apart, i logged a complaint and they fetched the Sofas in october 2022 to inspect and realised that it was assembled by their delivery guy incorrectly which caused the damage. i was then told that i will be given a new set. waited till december and nothing was done, i asked for a loan set as with December comes Visitors and i cannot have a lounge with no sofas for people to sit. unfortunately i was declined by Bradlows as they didnt have a loan set... i was made to wait until they have stock, i then asked if they could loan me my old set while we are waiting for stock. that was done and my complaint conveniently closed. its now March 2023 and i am still waiting for stock, absolutely no feedback unless i call. they have closed my case twice without resolving. i have left about 20 messages for the manager to call me as he was always conveniently unavailable. to date i have not received a call from him, i am still stuck with a broken sofa set even though i have paid about R35000 cash. the service from Bradlows is absolutely shocking. i do hope that this review reaches someone on top and something is done to assist me with this unsolved issue. if not contacted and resolved by next week i am sending this message to all social media platforms