Pathetic Service from Bradlows Jabulani Mall.

I visited Bradlows store in Jabulani Mall on the 05 March 2022 and spoke to a sales person by the name of Humbulani Singo. I advised him that I want to buy a smart TV for my son Masilo. He showed me a TV and advised it's a smart TV i bought it and put a deposit of R4000.00. I then returned on the 09th April and paid R2500. On the 11th April went and paid my final balance of R2259.00. They came and delivered the TV on the 13th April. I opened the TV and noticed that it's not a smart TV that we agreed and purchased. I called the store the following day and requested to speak to Humbulani which they advised he is not available and then they put the phone on the side. No one was interested in helping me. I then went to the store and I was told Humbulani is not in and will contact me and come to my place on the 19th April when he returned at work. The entire week no one made contact I then returned to the store on the 24th April and was told they will come and collect the TV and replace it with the smart TV that I initially wanted but still I haven't received my TV.They advised I will not get the 60inch I wanted they only have 55inch and I agreed to take the one available in store provided they give my refunds because the 55inch cost about R300 less.I was told they gave me a favour by not charging me a full amount for delivery.I don't understand since when do shops give us favours that me as a customer is not even aware of.Iam so fed up with the treatment I received and all I want is a full refund so I can go buy a TV somewhere else. They are just giving me a run around. IM GOING TO DO EVERYTHING IN MY POWER TO EXPOSE THEM. This is not a way to treat customers.