PATHETIC SERVICE

Worst service from Bradlows Silverton and Head Office as well as their delivery service. I bought a lounge suite from Bradlows which was delivered on 20/05/24. Since this set was not available in the store when I went to sign at the branch and was only viewed online I realised that it was not going to satisfy my needs as the back support is too low. The day after delivery 21/05/24 I contacted the sales person who assisted me at the branch and requested that I want to exchange the lounge suite for a more expensive one and that I will pay in the R7000-00 difference. I was told that it could not be done. After several phone calls from various interested parties the sales person contacted me and informed me that restructuring of the contract can be done as soon as I come and pay the difference of R7 000-00. On 25/05/24 I went to the branch and paid the difference. In the meantime I had to keep the original set out of harms way in my house which made it quite crowded as I still had my old lounge suite as not to use the new one that was delivered. Since 25/05/24 I have been battling to get the restructuring finalised. Yesterday (18/06/24) morning I received an sms informing me that the exchange would take place. I was very excited that I was getting my set at last! At 13:40 I received an sms informing me that "your Bradlows order is our next delivery" with a link where you are supposed to be able to track it which does not show you anything except that it was collected early yesterday morning. I then called their support number as provided on the link and was informed that the driver will contact me an hour before delivery so that I can arrange to have someone at home. At 16:30 I called support once again and was informed that delivery gets done from 08:00 - 18:00. At that stage there was no message on the link about a cancellation or any progress at all. At 17:30 when I checked the link again there was a message that was not there previously stating "Unfortunately we were not able to exchange your Bradlows item today. We will reschedule your delivery and communicate the new delivery date" and the time that was suddenly allocated to this message was 3:19 PM. As mentioned this message was not posted on the link when I checked it before 16:30. I rated the service on the link and left a message. I also sent an email at 17:50 to the email address on the link being ***. To date I have had no response via email or sms about a new delivery date and time or an apology or explanation as to why my lounge suite was not delivered. This is the most appalling service I have ever experienced and I feel strongly that I want to cancel the whole contract and they must refund my R7000-00 plus my initial deposit of +/_ R900-00. They must collect the set that was delivered that I don't want and I will cancel my debit order at the bank as well.