Pathetic service and poor quality products

We bought a Grafton and Everest Lounge suite from the Johannesburg store in June 2016 for around R25 000.00.

About 3 months ago it started cracking and deteriorating. We have tried numerous times to call the store and the call center but they never answer their phones.

I need this sorted ASAP. My Wife's ID : ********** 041084