Pathetic Service

I have to be very frank and honest. Not only am I very disappointed in Bradlows with the last to days, but also they almost gave me huge trouble. Here's my story... I app**** for the supposed R30 000 in store credit knowing that I urgently needed furniture having to move into my new place. I got the reply that I do qualify for it, and that a Sales Representative will call me the following day. So it's said so it happened. A Mr Jacobs from Bradlows Centurion Mall called me and told me I do qualify, and that I should come through to the shop, with all the documents that I will need. I went to the shop yesterday 27 September and he started doing all the work on his computer, which to my knowledge was done well as I thought the staff got sufficient training on SAP... Once done I picked the furniture that I would want in my new place, very excited to be ready to move on Saturday as I was promised all will be well. Once all was done Jacobs then informed me that I will need to pay a deposit of R2300 for the furniture which I was happy with as I knew it meant new furniture for my new place. I left feeling secure and happy, only to be called an hour later by Jacobs saying the electronic signature and fingerprints wasn't clear and the Tech team came and fix it, and I must please come through again the same day to get it redone. I informed Jacobs that I will be in today to fix the problem. Got to the shop today and to my knowledge just had to fix the signature and fingerprints. Again a second credit application was done without my knowledge. Knowing that it brings your score down... Then I was suddenly informed that I will only qualify for R7000 and will need to pay R16000 as deposit, I declined as I am moving and it's a huge expense to move. The teamleader/manager took over from Jacobs to assist. It turns out Jacobs captured wrong information as my salary and allot of different things. After 3 credit approval submissions again without my knowledge I was declined. Knowing my credit score took a knock and that I'm now in serious trouble, I went to House and Home and was helped with same furniture but way more affordable prices. Thanks Bradlows Centurion Mall you showed me how exactly a customer must not be helped. You sure as hell won't see me again