Pathetic service

<p>I purchased a lounge suite in september last year - 3 piece recliner suite. Big cash spent. I had problems from day one with lies from manager and staff but I left it at that. This is a Grafton Everest loung suite so i expect it to last at least a few years. Its not even a year and we notice cracks on the material already. I enquired about this only to find that they respond a month after my first complaint. They then came to fetch the 3 seater and now its almost a month with no-one knowing what is really going on. I have to call them every week for feedback (sometimes upto 3 times a week)! And now i hear that I must pay for repair because it is "customer abuse". How is it customer abuse? All 3 pieces have the same problem but they say its "customer abuse". What is happening with customer service in this country? Do not buy from Bradlows!!! That "2 year guarentee story" is *******. I will never ever support Bradlows in future.</p>