Pathetic Service

<p><br />We bought lounge suite on the 27th of Jul under the promise/commitment that the suite will be delivered the next day (28-07-2016) since that was a cash payment.</p> <p>What went wrong? <br />The attitude changed as soon as the transaction cleared into the stores account... to No! we (the store) cannot confirm the delivery date as it is not within our line of authority; No! we cannot commit to have the delivery team pick your mother up before driving to the delivery address... The feedback then went from pillar to post! "I can’t get hold of delivery team they're in a cage can’t get to the phone" "pls call them yourselves" ... I did call (on ********** ) the warehouse and spoke to Collen who graciously told me that they do not give feedback to customer. I then called Dennis the Store Manager (AGAIN) (on ********** ) and he could not been traced/tracked in the store.... Out of frustration I then called call center on ********** - I spoke to Mzamo who simply told me that I must expect feedback within 4 - 5 days and after talking to him for 10:28 minutes; must still call back to obtain the ref number... AGAIN I called ********** and spoke to Natasha and she simply told me that the day is still progressing and I MUST wait as they someone might just call me...! Pls understand that all this happened in a space of one day!!! Up to no one called me back to proive feedback. </p>