PATHETIC SERVICE

I am so frustrated with the pathetic service from Bradlows Phoenix and I know you do not care and won’t do anything to change it because people have been complaining for years about this and nothing has changed BUT I want to make an official complaint to you anyway before I post it on all social media platform.

I purchased leather lounge suite from them few weeks back and didn’t receive it till date 08/12/25. I have been dealing with Mala the salesperson and Ashley the manager.

• Mala is such a lazy salesperson, she doesn’t even phone customers to keep them updated which is so frustrating. I must chase her with messages and phone her and she always answers with I do not know • She is so lazy, when we went to that store few times, she just stood where she was and we had to talk to her from across the room because we would go straight to the lounge suite which was on the opposite side, my daughter had to tell her (come here and help us, you not hungry for money to make a sale) • Check her phone and see how many messages I sent her and how many times I phoned her without her answering or returning my calls. • Ashley being the store manager is another big fat ****, he **** to me that he will get back to me so many times but didn’t and whenever you call for him, they lie is busy and will return the call, he only called me once to lie to me that he will try and assist me in getting my order sooner and he will be in touch with me. • I received an sms that my lounge suite will be delivered today but there was no time on that sms, so I tried calling them the entire day and they did not answer me most of the times, and when they did answer, I left messages for Mala and Ashley with my details and till now 20:00 not one of them called to at least explain why I didn’t receive my sofas • I have been calling them for an entire day and found it strange that the phone rings and none answering, for the whole day twice people answered (once was a man Suresh, I left full details with him and the one black lady that answered but after that no one answered so my daughter tried and phoned the same number and immediately someone answered but then said Ashley and Mala are busy…. • Bradlow’s is so dumb, they sms that we will receive our stuff on a certain day, and we must ensure someone is there to collect it, we are working people and must take off from work for the whole day for just sofas to be delivered… who works like that ??? • I received a sms to track my order and it showed that my delivery was at 15:00 but no one came. Then I waited whole day and they didn’t come, then next day while I am at work they phoned that I must be at home in the next hour. See attached. • They delivered the sofas and it is not puffed up like the ones in the shop, I advised that what Mala told me that they need to set it properly and puff it up, they said they do not do that, it is not their job and I must phone the store, and that the store will send someone to sort that out, we then called Mala same time to tell her what they advised, she then said it could be that they are rushing that’s why they don’t want to do it, she was absolutely rude and cut the call… • Since we went to the store at the beginning of November, everyday they lie and say that there is no power or the plaza is putting solar system and biggest thing is the phone lines are faulty, lets say they are suffering and having all these issues then why don’t they at least phone or message customers, or keep customers in the loop of the processes??? • The problem is there are all old Indian salespeople there that do not care about the business and its customers, I am sure Bradlows will make much more money and sales if they had proper salespeople and a proper manager. • Send random people to that store and see how pathetic the service is, one day we walked it and that old man Suresh and another old man was sitting on the sofa and didn’t even ask can we help you • This was a nightmare dealing with these people.

I copied many people here, hope this email lands by the right person to sort that store staff out so these things stop happening to other customers, so many complains are made about these people working at the phoenix branch over the years, I read so many bad reviews but because I liked that lounge suite I was forced to purchase it there but I didn’t think I will experience such pathetic service.