pathetic service

<p>Hi everyone so after buying a few things at Bradlows for my wife and kids we end up paying an extra R700 for a 6litre Masterguard to be done at home R100 was for petrol. after the couches dried we noticed folds in them and they didnt go away just a little worse now it hassnt even been 2weeks at that time since purchasse date. so we do the right thing and notify the store who explains there are now proceddures and we have to sit without couches for at leasst 14days. now bare in mind the lounge suite was for my wife Azeeza Bieding who suffers 2 very painful diseases RRheumatoid Arthritis and Fybromyalgia no cure for either. so i asked for a loaner and then no response cause i told them i wont sit without it for 14days. we complained in December got word after we walked up and down to the store mid Jan and guess what besides for their Jdg people who had my kids go hungry because of their incompetence and just an apology as if sorry makes it better we still have the now faulty loungesuite . my wife and i went to the store on Saturday left a msg its Thursday nobody called. so we must call again what bull... is t hat. I have had my fair share of disappointments with ths people i have to phone and walk after them and they just apologise. i want my loungesuite swopped and a brand new proper masterguarded set by saturday or they have all their stuff back and God knows i will never shop there again. because honestly they suck. Dont get me wrong still like the staff but Bradlows ittself is a disgrace you cant treat your customers in this way. Bradlowss ive tried being nice and patient. i want my stuff by saturday . since we bought from you we spent more and lost more its pathetic. R680 for the cloth to cover the couches R700 for masterguard and R1500 in wages. and this time call my wife on her cell and speak to her i CANNOT ANSWER WHILE AT WORK.</p>