Pathetic Manageress!!!!

Bradlows in Phillipi Junction has the worst customer service ever(the manager) to be specific!!I bought a Samsung 2.1 Ch Soundbar HW-R450 priced R3,043.43 cash on the 28th November 2020. The sales person Lwando Ntshekelo(the sales person) is amazing, a good listener-he goes an extra mile and makes sure the customer is attended to and satisfied. To start with-the soundbar they gave me, the box was opened, in a state that it had been previously used, some of the connecting plugs missing. I had to go back to the store to my suprise no one knew where could they be until found in the manager’s desk drawer(God knows why they were there and not in the initial box). Today the 9th Jan 2020 I called in telling them that the sound woofer is not producing any sound but the soundbar, I was told to bring both to the store. I brought them as told where I was welcomed by a very rude manageress(who had no mask on or to say it was just dangling on 1 ear) who asked me to sit down(never mind that) The forever helpful Lwando came back after 30 mins, sent by her to buy KFC. They tested it and saw that there is a fault, back to the manager she told me with an attitude that they will place a call to find out if I must pay(the soundbar has 2 years guarantee). The soundbar has just been bought for just 1 month ago, used before purchase. It’s played on a normal room volume at home. The attitude she gave it was more of it’s my fault the damn thing is not working. Whenever I have a problem even with connection I seek assistance (forgot his name) guy from Samsung Waterfront, who understands and values his job description as a customer services consultant, he would video call and show me exactly what needs to be done. Even on the missing plugs he is the one who told me there is stuff missing connection wise. Now I was not given another soundbar because when I bought this one they said there were only 2 left. The office where they need to call to was apparently closed( funny because it was not even 13:00) I must now wait for that to be fixed, why can’t I be given another one because I had a reason buying from the onset. It feels like just because it’s not on credit they don’t care as long as they have my money!!!!!