Pathetic customer service from Bradlows

I purchased a Defy fridge for R13 000 from Bradlows online via layby. I managed to pay the entire amount including R350 for delivery within a month & diligently sent proof of payments as requested. When some time had past with no feedback, I then emailed the online division & after a few days was advised that there was no stock in Durban (apparenly there was 1 fridge but it was damaged - whether this is true or not, I cannot say) but that stock was being sourced from the Kokstad warehouse. With further excuses ranging from being unable to contact me & there being a problem with my delivery address (???), I was finally contacted at 10am on Saturday, 19/06/2021 & advised that delivery would be done between 4 & 5pm on that day. When, surprise surprise, no delivery was done by 5:30 pm, I contacted the relevant person who undertook to contact the delivery driver & revert. I was advised that the vehicle delivering the fridge had experienced mechanical issues & had had it's clutch replaced. The driver then advised me, at about 6pm that he was on route from Port Shepstone. Lo & behold, and true to form, when he arrived at my premises at 8:45pm it was WITH THE WRONG FRIDGE. A bar fridge was sitting proudly at the back of the vehicle, most certainly not the double door fridge I had purchased. It is beyond incredible the shocking level of incompetence I have been subjected to by Bradlows. As things stand, I have made a request for a full refund of all the monies I've paid as well as interest, because they were quite content to keep my money in their bank account for nearly 2 weeks whilst I was expected to simply fold my hands & wait. Surely a script of COMEDY CENTRAL proportions. I will update this review once I receive any sort of feedback/excuses from Bradlows. As for me, I will never purchase anything from any of their stores and I advise anyone thinking of doing so, to take heed of my experience. Clearly they don't need my business & I will gladly oblige.