Pathetic Customer Service

In August 2018 I went to Bradlows Umgeni Branch and made a lay-buy of a Fridge that was R12999 and I paid R2000 as first and R2000 second payment as well.In October I misplaced the slips from Previous months and the store assistant said I can make a payment using my ID book . The payment was processesed successfully and I carried on paying as usual . Beginning of December I went and paid and I asked for a balance and they told me the balance is R7000 instead of R3000.I left the store and instructed them to fix the error as I need my fridge in 2 weeks time. I thought they will then keep in touch with me on the progress, to my surprise I was wrong.

I went to the store for the final payment on the 21st of December And paid R3000 the cashier told me my balance is R4000. I was told by the Acting Store Manageress that there was a mistake that was done in allocating funds and they told me that I should bring the 2 slips or Bank Statements that will reflect the 2 months payments I told them about that I misplaced . I went with my petrol to print a 6months Bank Statements in my own expense , I gave the lady the Bank Statement and she told me the Head Office also needs the slips that I said were misplaced and they said it's okay.

I was so furious with the Acting Store Manageres who was not apologetic at all not even taking the responsibility of what was happening. I left the store very angry I was looking like a ***** and a lunatic infront of other customers. I went and turned my house upside down looking for the slip and fortunately found the slips for the First two month payments .

Again drive back to the store with my petrol in my own time and submitted the slips only to be told to wait for Monday until they give me the feedback which I am not sure will be positive . I am so disgusted about the customer service I received in this store and I don't even need their fridge at all. On Monday I Only need my R13000 that I have paid, If that's not happening I will be forced to take further steps.