Pathetic behavior by managers and consultants

I ordered a fridge freezer defrost defy from Bradlows on the 17 February 2025. The order came through the same week on Thursday. My mum was at home for delivery around 2pm to 3pm, they told her to wait 2 hours before putting it on. I came home around 6pm and out the fridge on around 7pm. Upon that I saw the light was not coming on when opening the fridge and when closed the light is on with a continuous beep...I left it like that for an hour thinking it with come right which it did not. I phoned the contact center the same week on a Friday and escalated the matter, the guy helped and escalated and advised me that some one with contact me within 24 hours. I contacted them today on Monday 24th February 2025 and received pathetic behavior from all consultants. I asked multiple times to put me through a manager and they just placed me on hold. The last call I advised the consultant to tell the manager to contact me but no one has called. I have 2 elderly people at home whereby their medication needs to be in the fridge, our food is going off...who is going to compensate me....for a new customer of bradlows....this behavior is pathetic and honestly I feel like returning the fridge....I'm disappointed and disgusted with this behavior. The guy even told me I with get a new fridge because this is not my fault but yourlls. What time of behavior is this especially with a new customer...from the consultants to the managers....pathetic behavior...Durban