Passing the buck, poor service and endless excuses

I purchased 2 beds from bradlows both pillow tops and both have collapsed, the one was under extended guarantee and paid in by bradlows and the other I paid in. This has been on going for a year now and to date I still donot have my replacement beds. I keep getting excuses from both the branch manager and empty promises from the regional manager. The service is pathetic and after sales care non existent. Do not waste your precious hard earned money buying goods from this store, if your product is faulty or defective you will get no joy from them.