Paid up account, and bad customer servise

<p>Good day, I am writing to you with a heavy heart. I have been a loyal customer of Bradlows and in that process never skiped payment. This month I was supposed to pay the last payment to settle the account in full. Now I go to one of your branches to do a last payment and I am being told that owe R 2000 which I fail to understand why. I don't get monthly statements anymore. How am I supposed to rely on you, when I feel like you are ripping me off. I also dont appreciate the calls that I receive from your consultants, exactly month end harrasing me to make a payment. Why are my rights as a consumer being violated? Please kindly resolve the issue at hand before I consult with the Ombudsman. </p> <p> ********** 169</p> <p> ********** ********** 89 Account number</p>