Paid R20.000.00 Cash for damaged couches.

I bought couches 2 weeks ago at Bradlows, how I wish I could have checked reviews here before going there. anyway I paid cash (R20.000.00) for couches but upon them arriving, a few hours later my partner comes home to inspect them only to find that they were torn and stich is coming out. the second one does not have a patch behind it and it has even started to make annoying noise. spoke to france the consultant who assisted me and he told me they will come fetch and that he has already spoken to the warehouse, only to find out that was a lie, spoke to the manager who Marius who confirmed that no order was placed by the warehouse. he promised me that he will get me new couches this week and today is already Thursday. I called him and he said the warehouse has not delivered and not sure when they will deliver. I have a child who loves running around the house, she's a toddler and it makes sense but I find myself having to stop her from playing on the couches her parents bought for her and this makes me upset and emotional everyday. please can they bring my couches or take them and give my money back and I will go to a store that understands what customer service is. and apparently the delivery van is not that of Bradlows but they outsource they're own trucks and charge us differently. something I learnt from the manager. now the problem is that the company does not know about this.