Over a Month of Excuses. Still No Refund.

My experience with Bradlows has been nothing short of unacceptable.

We purchased a TV stand that arrived in a box that was literally deteriorating after apparently being left out in the rain. To make matters worse, a component was missing, meaning the product could not even be properly assembled.

What should have been a very simple customer service issue has now turned into more than a month of frustration, wasted time and endless follow-ups.

I have called repeatedly. I have been passed between confused, poorly organised staff who seem to have no clear understanding of what is happening with the complaint. The details surrounding my refund have changed depending on who I speak to, and on three separate calls — each roughly a week apart — I was promised that the TV stand would be collected and that my money would be refunded.

None of it has happened.

No collection. No refund. No meaningful assistance. No accountability.

What is perhaps most frustrating is the amount of my own time and energy I have had to waste chasing Bradlows to resolve a problem that was entirely theirs to begin with.

Customers should not have to repeatedly phone a business, retell the same story, navigate contradictory information and chase promises that are never fulfilled simply to receive a refund for a faulty/incomplete delivery.

At this point, I have completely lost confidence in Bradlows.

I will never purchase from Bradlows again, and based on this experience I would actively encourage friends, family and anyone considering buying from them to think very carefully before doing so.

A company is not judged only by how it takes your money. It is judged by what happens when something goes wrong.

Bradlows has had more than a month, multiple phone calls and multiple opportunities to put this right. They have failed every single time.