our of stock

Spouse went buy a bed cash at bradlows midrand on Friday and was suppose to fetch on Saturday at Jet Park ... then was called to be informed that they are out of stock. when he made the purchase he was told stock was available. Today Is Monday still waiting and his been that where he was suppose to fetch it's not there.. at 12 decided to call back to get feed back still don't know their story. got angry just like every customer and the person who is assisting with the purchase had an attitude told me to fetch money.. then hung up...