One very very ticked off client.

I bought my lounge suite from Bradlows Midrand branch in October 2017 (Grafton Everest). Since then the one couch has been sent back to the factory 3 times because the leather tears and each time it goes for repairs I am without a couch for at least 3 months. To try and get hold of the store manager is a mission in itself. Now the leather tore again and after calling numerous times this week I eventually got hold of her. Her advice to me is that I must rather buy a genuine leather set as this will last longer!?! I cannot afford to do this and after a long argument she eventually agreed to replace my lounge suite with a new one. The manager said that they will collect my suite this Saturday, but I'll have to wait for the new one as they have to order from the factory. After reading all these complaints I am going to insist that they first order my new suite and when they deliver it to my house they can collect the old one. I don't want to have to wait another 3 months for the suite to be delivered and sit on camping chairs in the meantime. I will never ever again buy anything from Bradlows, their service is **** as well as the quality of their furniture- I wish I new this before I bought my lounge suite from them. Due to my screaming matches with them on the phone my colleagues know about my frustration with this furniture chain and I can promise you, none of them will buy anything from these *********** people either. I have