NOT GETTING A GOOD SERVICE

Hi ,I bought a stove around december 2017,that they said their systems were offline,and I made a payment and go,bcoz they promissed they will prepare my paper work tha following day,I took it light coz I know them,the following day when I arrrive,the lady who made my payment was on leave,I have to go and collect bank statement to show I did swipe my card,Finally they said its fine I can take the stove,2moro when comming to collect it,they said the was no stock I have to wait ,,ohk,I waited about 3weeks,n I ended took a display,now that stove has broken,I tried to lock a query,only to find out the is no record of my purchase,so everytime when i CALL THEM ,TTHEY SAY THEY BUSY WITH OTHER CUSTOMER THEY WILL CALL;,,Aubey the manager he even drop a call on my aer,,once I mention my name he drop tha call or he will say he will call me,but he never,,,CAN i PLS GET A HELP MY STOVE MPHO LEKOANE ********** 420 OR ********** 800 BRADLOWS BRITS ********** 002 RUDE MAGER AUBREY