not attending to faults reported

I bought a sleep master bed at bradlows mabopane. They were excellent with their service. They delivered the bed on 20/08/2015 but on the 24/08/2015 the base of the bed began to make a bad sound whn climbing on the bed n when changing sleeping positions. I reported the matter with ref br-re ***5 *** right then within 7 days of purchase. But I m very dissapointed that bradlows has nt attended to my fault till today. Shame on u guys your service sucks very big time. U make me to regret to buying from. Bradlows I want service nw come get ya bed n give me service u promise 10 yrs guarantee on tht bed but no it appears its all a lie