no1 is takes note of my complaint,no1 returns call

I have logged a complaint in January already, this is my 2nd Hello Peter complaint! My lounge suite went aways several times for repairs and returns with no repair done, 1 time they even said they replaced my cushioning which wasn't needed and didn't even look like it was replaced! I now have called up Paul and told him I do not want any repairs I would like my refund as my couched are not old! He said Zubeida would call and she did, she needed to do an inspection for the repair which I stated I did not want as my couches went away enough! Since then no-one has bothered to even call me, I'm so disgusted in Morkels after sales service!!! None of the peoplke in charge look like they want to help the store staff, khanya @ promenade tried her best and she gets nowhere! Can any1 assist me or should I go the long CPA route?