No such thing as Customer Service/ Customer Care at Bradlows!

On 21 or 22 December 2020, I took my TV set (Sansui 55") TV in for assessment and/ or repairs as it had stopped working. I contacted the call centre and was advised to take it in to the branch where I had bought as it showed the TV set was still under warranty. I called the branch (Cnr Church and Beatrix Streets, Pretoria) on *** and was assisted by a kind African lady (Monica?) who requested that I bring the set into the store which I did. She informed me that the warehouse had already closed for the December break and that she would contact me in January 2021 when the warehouse had reopened. I understood this and awaited her call in January 2021.

I had to do regular follow-ups as she was not reverting to me but thankfully she called back towards the end of January 2021. She explained that after their internal inspectors did an assessment and it appeared that the tv set had been tampered with and as a result, my warranty had become null and void.

I was disturbed by this as I had NOT taken the tv anywhere prior to this. (I did my own investigation and truly, my son had without telling me, taken it elsewhere to be checked). I had no choice but to agree and accept the inspector's findings AFTER the fact. (Monica?) informed me that I would have to pay for the repairs and I asked her what the amount would be? She advised that she would revert to me with a quote before any work could be carried out and only IF/ WHEN I agreed to this. I was fine with this BUT...........today as I write this on 03 March 2021, I have not heard anything from the store and my children have had to adjust to a life WITHOUT tv!

All I want now is to know WHEN I should collect my tv back, I will repair it myself!

I'm extremely disappointed and quite angry at this stage.

PLEASE ASSIST!!!!!!!!!