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My couch were taken in for repairs in October after Morkels promised they will be returned within 3 weeks. It's been 2 months and their still not back. I've been to Morkels countless times and every time am told they will be returned within a week. This week I returned to the store and spoke to the sales person that I bought the couch from and after him promising that my couch were being attended too, he tells me that I had to pay for the repairs. I bought the couch this year meaning they were still under warranty. I spoke to the store manager who promised to look into the matter and call me back. Till today I haven't received a call from him. I strongly believe that the staff from Morkels are not customer service oriented because if they were we wouldn't resort to such measures for service. I am disappointed on how this has been handled. I am not willing to wait any longer, if my couches are not returned immediately I will cancel my contract. Should that fail I will reverse all my debit orders and stop future payment until this matter is resolved. I am not will to pay another cent for something I don't have. If you have to list me on ITC so be it everyone recovers from that.