No Feedback, 40 min on the call, No Customer Service

I have been trying to contact JD Group for several days with NO answer after 40 min on a call, NO email reply and NO account settlement sms.

I have been trying again today and have been waiting for 41 min on the call with a gentleman saying every few seconds “We are aware of your call, and will return to you as soon as possible”.

JDG, if you are aware of my call, why hold your customers over 40 min on a call ?

JDG, why when wanting to settle an account, there is no answer or service or feedback ? The interest won't go up so please attend to the concern and not with a reference or you will get back to me.

This is not a threat, but I give JDG 4 business days to respond, so please note, this matter has been brought forward by ######## limited groups.

Warmest Regards