NO FEED BACK FOR INSURANCE CLAIM 1 MONTH LATER

WE HAD A HOUSE BREAKING ON THE 3/4 JANUARY 2016, WE IMMEDIATELY STARTED WITH THE INSURANCE CLAIM PROCESS ON THE VERY SAME DAY, OUR DOCUMENTS WERE ONLY SENT TO JDG INSURANCE ON THE 6 JANUARY 2016, WE WERE THEN TOLD BY THE STORE THAT THERE WILL BE AN INVESTIGATOR COMING TO THE HOUSE TO COME INVESTIGATE- (WE SHOULDNT TOUCH OR MOVE ANYTHING),WE ONLY RECEIVED AN SMS STATING THAT THEY HAVE RECEIVED THE QUERY, WE WAITED ABOUT 2 WEEKS WITH NO CALL OR TEXT FROM ANYONE, AND OBVIOUSLY HAD TO REPAIR THE DOOR, SINCE IT WAS BROKEN, WHICH THEYE SAID WE SHOULD HAVE NOT DONE, WE CALLED AND THEY ADVISED THAT THEY ARE WAITING FOR THE INVESTIGATION REPORT, WE ADVISED THAT WE WILL BE MOVING FROM THE PLACE END OF THE MONTH, WE MADE MORE THAT 15 CALLS TO JDG,SPOKEN TO GUGU,PATRICIA,PRICILLA, EVA (WHO WAS VERY RUDE),TSHEPO. ALL SAYING THE MATTER IS IN THE QUE. ON THE 29/01 AN INVESTIGATOR THEN CAME TO THE HOUSE, AND WE SIGNED DOCUMENTS, THEN FROM THERE IT WAS QUEIT AGAIN, WE THEN CALLED JDG ON 2 FEBRUARY 2016 AND I SPOKE TO GUGU AGAIN WHO SAID THAT THE MATTER IS IN THE QUE, AND THE CASE HAD BEEN REOPENED WITH A NEW REFERENCE NUMBER BECAUSE THE OLD ONE WAS CAPTURED INCORRECTLY! HOW LONG WILL IT TAKE NOW??