MM
Matsobane M

1 reviews | Active since Mar 2015

05 Jan 2016, 08:45

No delivery for dinning room suit/

we bought a furniture at the above mentioned store previous year worth R21 700,00 and promised that it will be delivered in October 2015, but until today we have not yet received it. We have been calling a sales person by the name of Thabiso, whom definitely took advantage of us that we are from a rural area in Limpopo, he told us to call their branch in Polokwane and speak to Paulinah, we did that for two months until we got hold of Paulinah on the 30th Dec 2015, who told us that we were not supposed to be calling them, instead Thabiso is the one who was supposed to be making follow-ups. She told us that, the reason is playing shilly-shally is because there is no stock. I feel betrayed, due to false marketing strategy he used. He kept on telling us that you will get them the following day until today. <br> <br> He even told us that there is nothing that we can do until he decide. I find it highly unacceptable, his attitude when he is talking to us that has an element of Contempt. <br> <br> I am of the view that he is planning to deliver them on our absentia as we work in Gauteng, and surely he might deliver damaged furniture as he is aware that we will not be there.

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply05 Jan 2016, 13:37
Official
Hello Madisha Lucky,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center