New lounge suite or refund

I am so disappointed with the service my mom received at Bradlow's Queenstown branch. My mother bought a Lounge suite on the 24.11.2022. On delivery my mom noticed that there were some scratches and other faults on some of the coughs she immediately informs the delivery guys and instructed them to take back. These guys pleaded her to keep them as they now need to first report it at the store as this was the last suite they have. They never come back my mother went to the store to report this to the manager were she was treated badly by the store manager (Zola) saying he is too busy he don't have time she must take pictures of the faulty ones and the scratches and send them to him and my mom did send everything to him, mind you my mother is a senior citizen but still she try to tell this manager to please collect the suite and bring the new suit because that one looks like a second hand the guy said to my mom she must go home he will call her when she received another suit.

December, I went with my mother I ask the manager why he did not give my mom a reference number for her complain he then gave her, and my mom told the manager she don't want a secondhand suite she want a new suite she know the shops that are selling second hands or if Bradlow's doesn't have another suite then they must refund her. The manager said their workshop is closed they will open after the 15th of January so mom must be patient. We waited, mom went back after the 15 of Jan still there was no concrete follow up in this matter manager always act as if he is trying but there no evidence. I even call Bradlow's complaints department they promise to follow up, but nothing done till to date. Mom said the guys arrived at home claiming that they are from Bradlow's they want to fetch the suit to take it to repairs my mother was angry because she wants new chairs not the repaired ones now, they act as if she damages the chairs, but it was their displayed damage chairs, now they are taking chances to give my mom old chairs. Please Hello Peter help us to get new chairs not repaired ones or if they don't have then they must refund us. We regret to say we will never buy at Bradlow's again the experience is too traumatizing for my mom at her old age and the unfair treatment of their store manager. Reference number: MO-FURN-*** DELIVERY NO: *** Cust. SAP No.:*** Please help.