new furniture damaged and returned more damaged .

<br> I bought lounge suite from Klerksdorp ,It was inspected by me as well as I could on delivery , 2 days later I sat on the 3 seater and noticed a tear about in the seat leather.<br> I took a photo , the very same day I went to report it at the branch . They said they will come fetch it but before they came my wife noticed a similar tear in the 2 seater as well she promptly reported it also with in 7 days of delivery . They took 3 weeks to come and check the cuts , by the delivery men where after it took approx 2 more weeks before they came to collect it .On collection my wife asked them to carry the furniture around the house to the big doors as the furniture was to big for the single front door , they did not heed her request and forced it through the front door , when initially delivered they used the big side doors . On asking for an update the branch kept on asking about the scratches where by we said there were no scratches only the 2 tears in the seats . 4 Weeks ago we started phoning the cust care phone line and got a Ref MO-GE-*** . Last week Sat they delivered after dark I saw they were the same bust seats then I saw the new abrasions . I want this resolved ASAP