Never ever order from Bradlows. Poor communication, poor service.

I ordered from Bradlows, online, on Saturday 4 November. Later the afternoon I realised I ordered the incorrect item. I immediately sent an email to them (as you cannot log a cancellation online). On Monday morning at 08:30 I phoned them. I was assured that a cancellation was logged. I was told that further communication will be sent to me in this regard. On Tuesday someone phoned me to enquire about my complaint. I made it clear that I was told my cancellation has been logged! They informed me that my order is already on its way and that I need to reject it. Yesterday afternoon the parcel arrived. I rejected it as told. Now, another day has gone by. I spoke to one of the call centre ladies who on her side can only see that the order is still out and hasn't returned. In the meantime, no one provides feedback. I feel that I've cancelled in time for them to stop the order from going out. I don't have the order with me and never received it, yet the monies are not being paid back to me. They are taking their time with this.

I can also add: I ordered a similar item (this time the correct one for our needs) from Game on Monday and it was delivered on Tuesday.

I am also very upset with myself for ever ordering from Bradlows as I realised too late that the previous time I ordered my order was delayed for a very very long time.

Stay clear away from ordering from Bradlows. Not worth the wait. Not worth the money (they are more expensive I have found out) AND their communication is absolutely terrible.