Negligance and Poor service delivery

<p>My Mother name is Thembeka Regina Timoti, account number ***, my huge concern is ever since we made a purchase of a dinning suite from mrkels it has been a very stressful unfogottable jooourney for my family, especially to my mother a 70 year old customer whom always have to publish an compliant on hellopeter in order to be heard and treated accordingly. On the 04 of April 2016 i Vuyolwetu Timoti was sent by my mother to Khayelitsha Branch to make the payment and log in a quiry with regard her concern of the dinning tables and the charirs replaced as per the fact that once again the paint has started to randomly coming out from the wood, as if its a rusted iron. Again on the 05 May 2016 my mother sent my sister to make the payment and require feedback about the compliant I loged. On the 04/04/2016 i personally spoke to Sivuyile one of the Sales Consultant.</p> <p> </p> <p>MY MOTHER NO LONGER WANT THE DINNING TABLE SUITE, AS FROM THE BEGGING WE HAVE BEEN DISSATISFYED WITH THE THEIR PRODUCT AND IT IS CLEAR FROM THE FACTORY THEIRS ALWAYS GONNA BE FATORY FUALT WITH REGARD THE VERY SAME DINNING TABLE SUITE. SHE IS NO LONGER WILLING TO MAKE A PAYMENT FOR SOMETHING WHICH DOES NOT SATISFY HER NEED</p>