need my refund

Good day

Kindly find the attached evidence of the bed.

Let me explain to you how this case goes, I took the bed in January after I have used it for 2 weeks and I was not happy with the condition of the bed and I called the bradlows head office and explained the condition of the bed, the lady by the name of Nqobile did explained the procedure to cancel the bed I then went to the shop on the 5th of January to cancel the bed the sales lady called Sonto assisted me with the canceklatio forms and also calle Nqobile to find the whole story, she then promised me that they will come and inspect the bed and fetch it within 3 days after not coming they debited my money for January, that’s when I called the headoffice and the informed me that they have authorized that Matebello to cancel the contract and the email was send on the 17 January, I then follow up with her she took me from pillar to post since January with every excyse every time I call the shop. I took the bed to the shop last week ofJanuary because I could not wait till further as I have already bought a suitable bed for me, after that I have been calling between the branch and the head office without any help as the head office will tell me that they have already given Matebello the go ahead to cancel the contract and they don’t know why she delay to do that. A week before I lodge a complain with you I received a call from a private number the person said she called from Restonic she is going to inpect the bed. The a week passed by then I did follow up with matebello she then she promised to come back to me which is week before easter she then did a conference call with the lady by the name of Lerato from the head office finance department the lady said she already asked he supervisor to authorized the cancellation so that I can able to get my refund, I said I will appreciate that I the connect finance is messing up with my account. I they mentioned that this matter is been going on for long I am thinking of taking the matter to the consumer commission. She Matebello then said I think that is the best way as now the matter is with me and it seems as if I’m not doing the job.

We then agreed that I will wait for them but in the meantime, I will report this matter to ombudsman,

I think after that the conspire and get ready you the complain from you, I’m saying this because during that conference call she did mention that the Restonic has been to the store to assess the bed but just one day you send the complain they say Restonic has assessed the bed and that the bed does not sugging.

As per the consumer protection act I have a right to return something that im not happy with and I don’t think I can just decide to return the bed just ou of fun and go and spend cash somewhere as. I was already paid close to 5k and right now its been 4 months with this matter. I only used the bed for 2 week which at that period I have detect those discomfort. The bed was hard surfaced, the smell was terrible had to open the windows and was also making funny noises. Attached are the videos for evidence.

Regards Baleseng Sedibe ***