Mqanduli brandlows must fix this

Hi there,I have a complaint on the 24th June 2023 I went to bradlows in Mqanduli to open an account,I chose to buy evolution daybed couch value R13999.95 and LG microwave value R2799.95. on the 27th June 2023 they delivered wrong items (bazaruto corner couch)value R17999.95 when the wrong couch was delivered the microwave was not there,on the 28th June 2023 I went to the branch to tell the manager(Thandokazi Nxitywa) of the branch they've delivered wrong items as she was the one who opened the account,she said it'll be sorted out they'll come and collect the couches on the 29th I went to the branch again to pressurize the manager because I had no space in my house she said they'll come I waited and waited and going to the branch several times the only thing she was saying "we will come and take them",on the 4th July they came and collected the couches, on the 15th July I got a reminder sms from bradlows that I must pay the installment on the month end as we agreed, when I call the branch Thandokazi nxitywa she would pass the call to someone else and the person who's next to her would say the manager is on another call,I tried to send her whatsapp massage still she never answered me,I went to the branch several times to ask when am I going to get what I've ordered the manager said she's waiting for the response from the head office,sometimes she would show me written papers stating that she's trying to sort it out,but it was just an act,on the 26th July I then decided to call the customer care line,the guys who answered the phone said on their system there's nothing that is showing the branch manager has reported something like that to the head office, she's hasn't done anything on that complaint, I've been communicating with customer care center the only thing I was getting from them they were saying they have escarlated the case I must wait the branch manager will get back to me unfortunately she did not. On the 28th July my R1186,48 was deducted for something that I didn't buy,i've been calling the customer care center since July up until September they said my case was shifted to the account department, I phoned the account department then I got a call from Thandokazi nxitywa that I must come and sign the amendment form I went there,when I got there she gave me the amendment to sign I did as she told me to do so,after I signed she wrote a Lie on that amendment form(the reason why I'm exchanging the couch it's because they're big for my house) ,on the 14th September 2023 I got a call from the branch manager saying I must come to the branch ,I went there she told me that there's another form that needed to be signed when I read it I refused to sign because my money was deducted from my bank account, I'm on arrears for something that I didn't even choose I said they must fix it then I will sign up until this day she's quiet, my credit score is decreasing because of them, if they did not neglect my complaint my credit score wouldn't be decreasing.they said I'm reliable to pay the arrears for something that I didn't even choose,it's not my choice but hers,I've heard that she wanted to reach the target that's could be one of the reasons she decided to change what I showed her. My heart is heavy because of this I'm tired,the only that that I want now is my money that was deducted and the cancelation of the account.my life will be a mess because of the carelessness.I'm not ready to be on credit bureau for something that I didn't even choose.