Morkels your 2 yr ******* store

I logged a complaint over a month ago, pertaining to a lounge suite thats not even a year old, but is broken. Its a Grafton Everest. I was assured that it would be sorted out. Till date, no one has been in contact with me. Almost a year on, and morkels is still fixing my damaged floors that they damaged when they delivered the now broken lounge suite. Is it a habit of vrushing things under the carpet and hope they dissappear? Empty promises is all I have received from this disgusting company. What happened to Charles promise of compensation for the poor 3 deliveries of the beds never materialised. The quotationd for the damaged floors worked out more tgan the furniture and thus they are dragging their feet, they want to do patch work. They sent a plumber/ repair man to quote on the floors. Absolutely no respect for their clients.