1 reviews | Active since May 2009
MORKELS, YOUR 2 YEAR RIP-OFF STORE
Due to a recent move, I required furniture. I had to look around and apply for credit prior to purchasing which resulted in the JD group flagging me as a ***** risk, despite providing pay slips and ID. due to this there was a delay and specific documents were requested. I had to leave Empangeni to go to Durban for the Documents. Seeing as I was in DBN, I decided to go to another branch of Mrkels thinking that they have my details already, only to find out that they needed a new application as it is a different branch.Upon return to the store and selecting of Items, I was informed that the delivery cost would be 10% of the total purchase amount. R25000 worth of goods plus R2500 for delivery that is 10 minutes away from the house. What a *******. then they advertise a lounge suite, but conveniently don't have stock, Now the store manager tries to bully you into taking a more expensive suite. I call the call centre to report, only to have the agent tell me that they can not make outbound calls, but will speak to the store and get back to me. Calls me 30 minutes prior to closing. The Manager Gerald is still calling me back. They have refused to provide contact details for head office.
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Eloise Kamineth
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Eloise Kamineth
