NS
Nosipho S

1 reviews | Active since May 2016

05 May 2016, 08:32

Morkels Maponya Mall and Defy Fridge Most awful service ever!!!!!

On the 16/03/2016 I bought a Defy fridge at Maponya Mall for cash. Same day when the fridge was delivered I realized that the water dispenser for the fridge was broken, I then immediately phoned the store on the same day to inform them. They told me they were going to send a technician from Defy to fix it but no one came. I kept on phoning them and they kept on telling me they are attending to the matter. On the 27/04/16 a technician came and brought the wrong door without a handle and without a logo, now the upper part of the fridge looks different to the freezer below. This is horrible as no one is prepared to help me. I ask Lebo who is the manager at Morkels that they must come and collect the fridge so that I go and buy the fridge somewhere else. This is very frustrating!!! when I think that I paid with my hard earned money in return for a DYSFUNCTIONAL UGLY FRIDGE!!!!!!

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply10 May 2016, 11:07
Official

Good day Nosipho

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,

Customer Resolution Center