Morkels has the worst customer care!!!!

To whom it may concern<br> <br> I purchase a 3 piece lounge suite from Morkels in lephalale on the 16 / 12 / 2014. I paid in cash aswell as delivery fees, which Morkels only delivered on the 24 / 12 / 2014, 8 days later! The lounge suite was delivered to my residents and I discovered that 2 couche's legs were damaged due to poor handling. I contacted the floor manager at lephalale branch and made him aware of my findings, it was agreed that the damaged couches would be replaced within a week and that he would sort it out with store manager at the polokwane branch. I wrote on the delivery note of my findings and a complaint was lodged : ticket number - GE -***4-64. Morkels has FAILED outright and completely to forfill they're promise as it is the 28 / 02 / 2015 and no action has been taken to replaced these damaged goods. The customer care of this company is pathetic and disgustingly shocking. I will never purchase any goods from Morkels again! They don't even have the decency to contact me regarding this matter. I have been trying to contact them which serves as a waste of time, as I receive no proper assistance. I am running out of options and patiences with this company!