Morkels ****ty billing system

I am very disappointment, frustrated and disgusted with how Morkels (JD Financial Services) are handling my account.<br> <br> We agreed that my debit date is going to be on the 1st of every month of which my first debit of R3232 was supposed to be 01 January 2016. However, first debit happened on 15 December 2015. On 22 and 28 January 2016 attempts were made to debit my account which were both unsuccessful. On 30 January 2016 a successful debit ran, again on the 01 February 2015 you debited me again which I reversed that transaction with my bank and requested to be removed from your lousy billing system.<br> <br> Today I called your incompeted call centre asking for my statement asking for my statement and I was told you only send statements quarterly. How am I f**en going to see mt transactions and available balance if it is like this? I had two paid-up accounts with Morkels, this will be my last. You never know how to keep your customers happy. <br> <br> Someone contact and fix this mess.