Morkels customer service and management incompeten

My lounge sweet is faulty. Morkels collected it and almost two months now that I havent recieved my new set or money back. Been calling them and most of the time they are eighter to busy to attentd to me or they say they gonna call back and then they don, t or they just transfer me to the person but the called never gets awnsered. Just not getting any progress from morkels secunda staff.