BL
Bonolo L

1 reviews | Active since Sept 2015

25 Sept 2015, 15:11

Morkels chaowed my money & no delivery to date

I have been given a run around for almost 5 years now even the consumer council was very useless. I had a contract with Morkels furniture for installation of kitchen cupboards/ kitchen unit, they sent their service provider who did just a hush hush job, drilling unnecessary holes on my wall, came with incomplete material, with wrong measurements and below standard fittings. I can't even fit a stove. My house is a mess. I have lost count of the correspondence I've had with them, the guys from head office have also visited my house and promise to fix the problem but nothing, it's been 5 years now. I have contacted speak out but nothing. I have paid over R40000, for a very poor service. Am still sitting with unfinished cupboards. I have really lost hope on South African service providers. I just don't know what to do.

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Replies (3)
Morkels and Bradlows
Morkels and Bradlows's reply28 Sept 2015, 09:51
Official
Hello bonob,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center
BL
Bonolo L's update30 May 2016, 13:32
Reviewer Update
Hello Peter Morkels has finally responded. It took them 6 years but atleast now I have the kitchen I've always wanted & paid for. But do we really have to push this hard to get services in South Africa? Thank you, your intervention paid out. The matter is now put to rest. Thank you Bonob
Morkels and Bradlows
Morkels and Bradlows's reply30 May 2016, 15:24
Official

Good day

Thank you for your feedback.

We apologise for the obvious disappointment and inconvenience caused. Your feedback will
be sent to the relevant department.

Thanks and kind regards,

Customer Resolution Centre