Morkels and Bradlows a BIG NO NO

Item: Morkels and Bradlows
Rating: 1

My dad bought a lounge suite on 2/1/2017 and paid cash. On 5/1/2017 it was delivered. As we openend the plastics we noticed that the 2 seater was burned. The packaging was not damaged only the contents. I phoned the Festival Mall branch and complained to Thabiso the manager. He promised to phone me back in 20 min which he never did. I phoned back twice and he said i must phone him the Sat moring at 9:00 Again he promised to phone me back which he never did. I made 8 calls with only promises of calling back. On Mon I phoned several times. Again only promises. Today I phoned customer care and they said I must get a Ref nr from Thabiso. After several calls again he still did not help us. As from 5/1/2017 we had to sit on the floor as we could not use the new suite as we had to leave it in the plastic. My is father is 77 years old and my mother 72 years. I was promised that the suite will be replaced latest on Tuesday 10/01/2017. Customer care said that will not happen as the request was not logged in time by Thabiso. I really want to see something happen. Looks like if one pays cash you do not matter because they have their money and just dont care about us. this was the first and last time I will buy from bradlows

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