MORKELS - 3PIECE OSLO LOUNGE SUITE

We purchased a 3 piece Oslo Lounge suite cash on 17 December 2014. We were given a warranty on purchase of the lounge suite and was reassured that should anything not be to our liking or something be faulty with lounge suite we can contact them and immediate action will be taken. During October 2015 we noticed that the \leather strips"around the back of the single seater seem to crack. We notified Morkels and they said a representative would be sent to come and have a look at the problem. We are still waiting for the representative to come and have a look. Last week we decided to visit Morkels once again with our complaint as the 2-seater couch has the same problem now. We were advised by the sales person that nor Morkels nor the supplier will fix the suite unless we are willing to pay for the repairs. The suite is still under guarantee as well as warranty why should we pay for fixing a problem not caused by us or our neglect? """