Missing items that went for repairs, bad attitude

In May 2013 I bought a 3 piece recliner leather lounge suite, coffee table and a plasma stand at Morkels Alberton and had such awesome customer service. I took insurance. I made arrangement that the furniture must be delivered in September 2013. The furniture was delivered and I had no complaints. <br> <br> January 2014 I settled my account.In May 2015 I went to the store to claim for the insurance cause the recliner of a one sitter was broken and the sofas we torn at the back. I found a new Manager who was very rude to me and served we while I was standing since the chairs were full of papers. While I was reporting my claim he told me about \ customer negligent"I then said the insurers need to tell me that not him"